FAQ's

How do i place an order?

Drop us a message via our 'Order Here' tab above detailing your contact details, location, what you are looking to order, how many you need, and the date that you are needing the cakes for. We will then contact you to discuss and confirm your order and to organise payment. 

 

Alternatively, you can email us directly with your order - afitzer@hotmail.co.uk or call Alison directly on 07799 862983 or visit our facebook page; www.facebook.com/cinderellasbakery

Collection/Delivery/Where are we based?

All orders are freshly made from our home bakery here in South Warnborough, Hook, Hampshire, so due to this, we can only currently take prebooked orders from our customers. All orders can be collected free of charge from us here. We will schedule a time for your collection with you once an order is placed.

 

Looking for delivery? No problem, If we have availability, we are able to deliver orders upto a 10 mile radius of RG29 1RF for an extra charge of £4.95 or £6.95 for a 10-20 mile radius. For orders over £50 we are able to possibly deliver further afield, but this will need to be discussed and quoted by us directly. We are also able to deliver our brownie boxes by post if required - contact us if required!

Do we cater for special dietary requirements?

Yes we can now also cater for special dietary requirements on request such as gluten free, dairy free, and vegan, please contact us for further information.

Is there a minimum order?

Minimum orders are specified on the 'our cakes' individual pages, and only apply to cupcakes (minimum order of 6 in same flavour), mini cupcakes (minimum order of 12 in same flavour).

How much notice do we need?

Ideally we require the minimum of 3 days notice for all Cupcake, Cupcake Bouquet and mini cupcake orders, but its always worth calling us as sometimes we do have late availability. For bespoke and Corporate cupcakes we require the minimum of 7 days.

Do we pay a deposit for our cakes? 

To avoid non-collection of orders and to cover our time and costs, we ask for at least 50% of your order total to be paid in advance before we begin baking. This can be paid via Bank Transfer, Cash or Paypal to afitzer@hotmail.co.uk. Please note if using paypal, we will add on an extra 3% processing charge to the order. We are then able to confirm your order and date.

How do we pay for the balance on our orders?

Any balance due can be paid either as Cash on Collection or if wanting to pay via Bank Transfer or Paypal this must have been received by us at least 24hrs before you are due to collect your cakes. If requiring your cakes to be delivered, we ask for the full funds to be received by us at least 72hrs before delivery. Please note; If paying via paypal, then we will add on a 3% processing charge to the order. Please note, cakes can not be collected or delivered unless full payment is received.

What ingredients do we use in our bakes?

We only use free range eggs in our cakes, and strive to use fair trade, quality ingredients in all our bakes as we feel this gives that extra quality and taste to everything we produce.

 

For any questions in relation to this please contact us!

Do we run Cupcake/Cake making and decorating classes?

Yes! Whether you are an baker beginner, or looking for something more advanced then why not pop along to one of our cupcake classes! We hold various workshops each month based around a whole host of exciting themes, and make sure you join our Facebook page as we often have special offers just for our followers there too! Take a look at what classes we currently have available via our Cupcake Classes page on the website!

Contact us;

Cinderella's Bakery

Hook, Hampshire

E; afitzer@hotmail.co.uk

T; 07799 862983

www.cinderellasbakery.co.uk

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© 2016 by Cinderella's Bakery.